Privacy Statement for northbridge.callmedia.co.uk
Last updated: 13 April 2026
This site, https://northbridge.callmedia.co.uk (“the Demonstration Platform”), is operated by Maintel for the sole purpose of demonstrating Customer Experience (CX) and Contact Centre-as-a-Service (CCaaS) capabilities. This environment is not a production system and must not be used with real customer data.
By registering for access to the Demonstration Platform, you confirm that you are an authorised Maintel employee or authorised partner staff member using this environment exclusively for demonstrations.
1. Purpose of This Platform
The Demonstration Platform is designed to showcase Maintel’s Customer Experience and CCaaS solutions. All data processed within this environment is intended for simulation and demonstration only.
The system must never be used to store, process, or transmit real customer data, sensitive personal data, or any information subject to regulatory protections (including GDPR, PCI-DSS, HIPAA, or similar).
2. What Data We Collect
When you register or log in to the Demonstration Platform, we may collect:
- Name
- Business email address
- Business contact details (optional)
- Organisation and role
- Login credentials
- Usage logs and activity within the platform
These details are used solely to provision access, ensure security, and support demonstration activity.
No data collected here is used for marketing, profiling, or any purpose outside of supporting authorised demonstration use.
3. How Your Data Is Used
Your information is used to:
- Authenticate your access to the Demonstration Platform
- Manage user accounts and permissions
- Provide technical support related to demonstration activities
- Monitor appropriate use and protect platform security
- Improve the quality and realism of demonstrations
All data is processed solely for demonstration purposes and internal operational needs related to the demo environment.
4. Who Can Access Your Data
Access to any personal data held in this environment is restricted to:
- Maintel employees responsible for platform administration
- Maintel CX and CCaaS pre-sales and delivery teams requiring access to support demonstrations
- Authorised partner personnel where applicable
Your data is never sold, shared externally, or used for commercial purposes.
5. Data Retention
Your demonstration account and associated data may be retained for as long as you require access to the Demonstration Platform.
Inactive or unused accounts may be deleted periodically to maintain system hygiene and security.
You may request deletion of your data at any time by contacting the CX practice.
6. Data Security
Maintel implements reasonable technical and organisational measures to protect data stored within this Demonstration Platform. However, as this is a non‑production environment:
- Data may not be subject to the same controls as production systems
- It should be used only for internal demonstration and test purposes
No real customer or sensitive personal data should ever be entered into this platform.
7. Your Rights
Authorised users may:
- Request access to the personal data we hold about you
- Request correction or deletion of your data
- Request deactivation or removal of your demonstration account
To exercise these rights, please contact the CX practice.
8. Changes to This Privacy Statement
Maintel may update this Privacy Statement periodically to reflect changes to the Demonstration Platform or compliance requirements. The “Last updated” date at the top of this page indicates when the latest changes were made.
9. Contact Information
If you have any questions about this Privacy Statement or how your data is handled in the Demonstration Platform, please contact:
CX Practice (Northbridge) Contact
Email: demo+northbridge@maintel.co.uk